The job responsibilities of a Store Manager can be summed up with the profit triangle. The three sides of the triangle are increasing sales, increasing margins, and reducing expenses. This is a broad and all encompassing responsibility that can be accomplished by following the policies and procedures that the company has outlined and by supervising, training, and developing your employees. Some of the specifics of your responsibilities are listed below (This is meant to be a summarized listing and in no way a complete listing of duties).
- OPENING - Arrive at the store no later than 7:15am each day in order to have the bay doors open. This time should be used to review the store's deposit before it's sent to the office and to review the invoices from the prior day to insure that the customer's best interests were served and that the work was properly and legally invoices.
- SECURITY - The building to be secured locked, and the alarm set each evening. Manager to answer and respond to all alarm calls. The parts and Tire stockrooms locked at all times during and after business hours. Take daily tire count and report variance and submit monthly tire inventory to Corporate. Insure that the cash drawer and daily receipts locked in safe nightly. Verify that B-50 balances daily and all monies were received as written.
- ADMININSTRATIVE - Organize, plan, and submit a weekly schedule including lunches (employees working more than 6 hours must have a lunch break and have a 10 minute break every 4 hours). Review employee timecards daily and sign them every Monday before sending to the office. Maintain showroom, waiting area, shop area and outside grounds in a clean and orderly fashion. Monthly staff meeting, including safety meeting. Maintain inside and outside displays including current P.O.S. materials. Keep up file on appreciation calls, 1 to 31 file and commercial account log. Ensure all paperwork by B.A.R. regulations. Work assignments of all store employees including service work and cleaning detail.
- HUMAN RECOURCES - Interview, verify 3 years or 3 employer's references on all hires, make the hire decision, and staff all employees in your store. Handle all discipline, reprimands, suspensions and terminations in your location (employees must be given final wages at the time of separation, so plan ahead and pick-up the final check or send the employee to the office for separation report). At all times you should work to train and develop your employees. When time permits role-play or show your Associates how to perform their work. Submit quarterly reviews on all employees.
- CUSTOMER SERVICE - Insure 100% customer satisfaction. This includes printing the previous days audit trail and making daily follow-up calls to review the sales of your employees and that you met the customer's needs. Show and explain all old parts and verifying that the work was done as invoiced. Handle all in-store complaints. Insure that all Customers are handled in a prompt an efficient manner including, greeting customers, answering phones, writing tire and service work orders, receiving payment and describing services done and applicable warranties.
- POLICY ADHERENCE - Scher Tire's Mandatory Sales Steps must be explained, taught and followed by all employees. It is your responsibility to insure that these programs are in adherence. As the Manger you should be an example and a leader in these areas (see Scher Tire MSS training guide).
- DRESS CODE - You are provided a choice of three shirts, which include a polo and a white or blue oxford shirt (ties optional), pants should be dark blue or beige slacks (no shorts or denim material). Our success depends in large measure upon the image presented to our customers and the general public. Because it does, a neat, clean, and business-like appearance is important. Clothing, hair and jewelry should not call attention because of fit, color, or radical style.
- LEGAL REQUIREMENTS - You are responsible to insure that all transactions are conducted in a manner that is consistent with the requirements of the Department of Consumer Affairs as detailed in the Bureau of Automotive Repair's "Write it Right Guide". You are responsible to insure that all work that is invoice is completed. As the Manager in direct charge and supervision of the store, the Department of Consumer Affairs may hold you personally liable. You are responsible for all State and local regulatory requirements including but not limited to the BAR, OSHA, Environmental issues, Mandatory postings, and the Injury Illness and Prevention Plan
- SAFTEY ADMINISTRATOR - You are the Safety administrator. You are responsible to hold and document monthly training meetings and insure OSHA compliance. All liability or industrial accidents must be reported immediately as the Company is allowed only 24 hours to submit to the insurance carriers.
- EMPLOYEE TRANING - As the Manager you are responsible to educate and develop employees at all levels. New employees must be monitored and checked off before they are allowed to perform work. As time allows, you should Greet customers and invoice customers to set an example and insure that Sales Programs are in adherence.
- NET PROFIT - You are responsible to manage and control all of the variable business expenses and make continual buying decisions based on time requirements and the margin on your cost of sales. You are to evaluate and determine what jobs should be performed by our employees in-house, possible sublet options, or when your store lacks the equipment or technical expertise then you should refuse the job. As such, you should be involved or aware of all work on estimates or invoices.
- DEVELOP CUSTOMER BASE - Must be able to maintain and develop the stores customer base. This base is measured in the average number of cars written per day and the overall customer satisfaction index.
- OPERATE A WORLD CLASS FACILITY - Must operate a "World Class" facility where our customers enjoy the comfort and trust associated with a clean professional outlet.
- MANDATORY SALES STEPS - Every employee in the outlet must follow the mandatory sales steps
- NOTIFICATION - You have the duty to inform the proper staff officials whenever any improprieties or wrong doings affect the company and to immediately notify the office of any industrial or liability claims.
- CUSTOMER SERVICE - As time allows, you should continue to be involved in the sales at the counter. By greeting customers, answering phone, writing tire and service work orders, and explaining repair options you'll set an example and insure that Sales Programs are in adherence.
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